Complaints
We take all feedback seriously and aim to put things right.
How to make a complaint
Beanstalk Skills Academy CIC is committed to delivering high quality services. If something has gone wrong or you are unhappy with any aspect of our work, we want to hear from you so we can put it right.
All complaints are taken seriously, handled fairly and responded to promptly. Making a complaint will not affect your access to our services.
How to complain
Contact us
In the first instance, please contact us directly by email at hello@beanstalkcic.co.uk or by phone on 0300 365 5530. Please describe your concern clearly and include your contact details.
We will respond
We aim to acknowledge your complaint within two working days and provide a full response within ten working days. If we need more time we will let you know.
If you remain unhappy
If you are not satisfied with our response, you may escalate your complaint to the Community Interest Companies Regulator at companieshouse.gov.uk.
Contact us
Email: hello@beanstalkcic.co.uk
Phone: 0300 365 5530